Return & Refund Policy

1. 30-Day No-Questions-Asked Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return—no questions asked.

To initiate a return, contact us at info@heroxigallery.com. Returns may or may not be necessary, depending on your location. We will provide further instructions upon your request.

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to contact us at info@heroxigallery.com.

---

2. Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

---

3. Exchanges

If you wish to exchange an item, the quickest way is to return the original item first. Once the return is processed, you can place a new order for the desired item.

---

4. European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the legal right to cancel or return your order within 14 days for any reason, without justification. The item must be returned with the receipt or proof of purchase.

---

5. Refunds

Once we receive and process your return, we will notify you about the approval status of your refund. If approved, the refund will be issued to your original payment method within 10 business days.

Please note that depending on your bank or credit card provider, it may take additional time for the refund to appear in your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@heroxigallery.com.